K9 Sport Sack Australia
  • Home
  • Sizing
  • Shop
  • Contact
  • FAQ
RETURNING/EXCHANGING AN ITEM
  • You can return the product to us within 14 days for a full refund/exchange if the product is in "like-new" condition. K9 Sport Sack® does not refund shipping fees.
  • Products are returned/exchanged at your own postal cost, each way. There is no free shipping in this case.
  • All products must have all original tags and labels along with NO hair/dirt/marks. Please clean them if necessary.
  • All returned products that do not follow our return policy may result in an additional cleaning/processing fee up to 20% of items cost.
  • Refunds will go back though payment used for purchase and can take up to 5 - 7 days.


K9 SPORT SACK WARRANTY
  • The duration of K9 Sport Sack's warranty is 60 days from receipt of the purchase.
  • The warranty only includes defects and malfunctions. If a defect/malfunction occurs within the warranty period, K9 Sport Sack will replace/refund the item. Warranty does not cover dissatisfied customers, dogs or damage caused to product due to dog chewing/scratching/playing etc.
  • Please contact us immediately if there is a defect/malfunction, send a photo of the defect via email or message via the Facebook page. If a defect/malfunction occurs in the warranty period but customer contacts us after the warranty period, there is no coverage.
  • K9 Sport Sack reserves the right to introduce new products at any time. Products received cannot be exchanged for new/updated products under any circumstance.


SHIPPING / POSTAGE
  • K9 Sport Sack Australia sends to destinations across Australia and New Zealand.
  • Process handling time is 1-2 days, your K9 bag is then sent via Australia Post or Sendle courier service, depending on your location, this will take 2-7 working days.
  • You will receive a confirmation of item shipment.
  • Postage is $10 in AUS and $20 to NZ unless on 'Special'.


Return Address:
​K9 Sport Sack Australia
PO BOX 399, Dee Why, 2099, NSW


​K9 SPORT SACK, THE WORLDS BEST DOG CARRIER BACKPACK

  • Home
  • Sizing
  • Shop
  • Contact
  • FAQ