​frequently asked questions

Is it comfortable for my dog?

• Yes, very comfortable. Your dog is ergonomically positioned in the K9 Sport Sack in a way that there are no hard pressure points anywhere on their body, not even their legs. They're essentially in a sling with their weight distributed among the entire bag. There is also a rest pad at the bottom of the bag adding extra support for your dog.  It can easily be worn for an hour or more at a time. 

Is there a weight limit?

• The K9 Sport Sack will safely carry any dog up to 13kgs for the AIR 2, 18kgs for the PLUS 2 and up to 23kgs for the KNAVIGATE style (Anything over the kgs allowance voids the warranty, although heavier dogs may fit)

Is it safe?

• Extremely safe. When we designed the K9 Sport Sack, safety was our #1 priority. There are straps everywhere that adjust perfectly with a no slip clip collar clip and D-ring hookup to ensure your dog cannot jump or fall out of the K9 Sport Sack. 

Is it adjustable? 

• Yes, adjustable neck straps, side straps, chest straps and shoulder straps that are all adjustable for the perfect fit.

Can my disabled dog ride in one?

• It depends on the disability and condition of your dog. Please consult with your veterinarian if you have concerns about how the K9 Sport Sack® may affect your dog’s condition. The K9 Sport® Sack was designed for healthy dogs and accepts no liability for the exacerbation of disabilities.

Is the K9 Sport Sack Washable?

• Yes. The materials are hand washable. Just make sure to hang dry and use light detergent.

Can I return/exchange my items?
Click HERE for our return policy.
What's your warranty?
Click HERE for our warranty.  
Where do you ship from?

• We send out the bags from Sydney, NSW. The order takes 1-2 days to process and then the delivery takes between 1 to 10 days depending on where you live.​

If you have any further questions, please email [email protected]
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